Câu 1

Complete the telephone calls with the given phrases.

Situation: You phone your friend, Nick. His sister Suzy answers.

Suzy: Hello?

You:

Suzy: I'm not sure if he's in ... just a minute. NICK!!! Sorry he's not here. He's probably at his uncle's. He's usually there after four o'clock.

You:

Suzy: OK, what's your number?

You:

Suzy: OK, I'll tell him.

You:

Suzy: Bye

096 127 xxxxThank you so much. Bye for now.Oh. Could you tell him to call me back when he gets home?I'd like to speak to Nick, please. Is he at home now?

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Câu 2

Complete the conversation, using the phrases or sentences (A-E) given. (1)

A. What else?

B. What I mean is

C. How often do you use your phone when you are out with friends or at a meal with other people?

D. How do you feel if someone interrupts your conversation to use their mobile phone?

E. and things like that

Phong:

Nga: OK, so, let me think… Well, I don't like it when people use their mobile phones all the time. , mobile phones are good for keeping in touch with people, and for making arrangements with friends. They are good for getting information if you have a smartphone .

Phong:

(cont.)

CBDAE

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Câu 3

Complete the conversation, using the phrases or sentences (F-J) given. (2)

F. It's very useful for that.

G. I suppose that sometimes

H. but not usually

I. Can I say that?

J. In my opinion

(cont.)

Nga: I use my phone a lot, you know, especially to text people to say when to meet and if I'm going to be late. But some people use their phone all the time ... they are addicted. Addicted to their phone. Yes, they are addicted to their mobile phone, and when you speak to them, they always look at their phone and they don't listen to what I'm saying. , that is not polite. It is very rude and I think at is annoying. Umm … I look at my texts when I am out with friends or at a meal, . I try to put my phone away when I'm eating a meal.

Phong: OK. Thank you so much. Well done.

FIHJG

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Câu 4

Listen and complete the text.

1. The telephone, email, mobile phone, Skype and media are new tools of communication today.

2. Human consists of 93% body language and paralinguistic cues.

3. Travelling to meet a or shows them that they're worth your time and money.

4. In a survey by Forbes that spoke to 760 executives, 84% preferred face to face communication.

5. Respondents of the survey also said face to face meetings are best for leadership (87%), and engagement (86%).

communicationcandidateclientpersuasionsocialbusiness

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Câu 5

Listen again and decide if each statement is true (T) or false (F).

(Nhấp vào dòng để chọn đúng / sai)
1. The author thinks that facebook is the best way to communicate.
2. Travel and meeting budgets were the first to get cut back when recession happens.
3. Body language speaks a lot louder than words.
4. Your message is more likely to be heard if you communicate face to face.
5. 58% said their reason was that it builds more harmonious and meaningful business relationships.
Câu 6

Watch the video and choose the best answer for the question below.

1. What is "netiquette"?

Society's rules and guidlines.
Online communication's rules and guidelines.
Contact on the Internet.
Câu 7

Watch the video and choose the best answer for the question below.

2. What does "TTYL" mean?

Laughing out loud.
Talk to you later.
Too long, didn't read.
Câu 8

Watch the video and choose the best answer for the question below.

3. What should we always include when communicating on the Internet?

Jokes and sarcasm.
Subject line.
Multiple exclamation points.